Terms & Conditions

Terms & Conditions

Welcome to Theron Hikes! By accessing our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Terms

  • These Terms and Conditions govern the use of our website and the sale of our hiking, outdoor, and travel products.

  • We reserve the right to update or modify these terms at any time without prior notice.

2. Payment Policy

  • Cash on Delivery (COD) Only: We do not accept any electronic payment methods (credit/debit cards, online transfers, or digital wallets).

  • Customers must have the exact cash amount ready at the time of delivery.

  • Orders cannot be canceled once they have been dispatched.

3. Order Process

  • Orders can be placed through our website, phone, or other official sales channels.

  • Once an order is placed, you will receive a confirmation message with order details.

  • We reserve the right to cancel any order due to product unavailability, pricing errors, or fraudulent activity.

4. Shipping & Delivery

  • We deliver to select locations. Delivery timelines depend on your location and may range from 3-10 business days.

  • Shipping charges (if applicable) will be displayed at checkout before order confirmation.

  • If delivery is unsuccessful due to an incorrect address or unavailability of the customer, the order may be canceled.

5. Returns & Refunds

  • Returns are accepted within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging.

  • To initiate a return, contact our support team with your order details.

  • Our team will arrange for pickup, and refunds will be processed in cash at the time of pickup.

  • Products damaged due to misuse or improper handling are not eligible for return or refund.

  • Exchanges may be possible based on product availability.

6. Product Availability & Pricing

  • We strive to keep product listings accurate, but availability is subject to change.

  • Prices may be updated without prior notice.

  • In case of a pricing error, we reserve the right to cancel the order and notify the customer.

7. Liability & Warranty

  • Theron Hikes is not responsible for any injuries, accidents, or damages resulting from the use of our products.

  • We do not provide warranties unless explicitly stated on the product page.

  • Customers are responsible for ensuring that products meet their specific requirements before purchase.

8. Privacy Policy

  • We respect customer privacy and do not share personal information with third parties except as required to process orders and deliveries.

  • By using our website, you consent to the collection of necessary information for order fulfillment.

9. Contact Us

For any inquiries, order support, or return requests, contact us at:

Phone: [email protected].